Shipping
Buying for somebody else? We will dropship for you to make gift giving easy!
All of our items are brand new and ship directly from the warehouse. Your purchase will ship 2-7 business days after your order is placed. Please allow 7-14 business days for delivery inside the US and a couple of extra days during peak shipping times such as holidays or special occassions. International shipping will take longer.
Because of the weight of cast iron, we do not have a shipping option for international orders. If you would like an order shipped internationally, just email us your address and the item numbers and we will get you a shipping quote. If a purchase is desired, we will issue you a custom shipping method for your order.
We offer a shipping discount for multiple item purchases which is $8.00 per item for orders in the continental 48 United States or $35.00 for orders over $100.00 shipping to the 48 continental United States. Please select the correct shipping method during checkout for your order. Orders with an incorrect shipping method chosen will be automatically cancelled and refunded. We use Priority Mail, FedX and UPS and reserve the right to ship whichever way we feel fits the order best.
To find out what the shipping charges will be for a particular item, just add that item to the shopping cart and go through checkout far enough to see the shipping choices. To look at another item, just empty the shopping cart and add the other item and do the same. Our Shipping prices are for shipping to the United States, Canada, and selected international countries. All items ship insured & the insurance is included in our shipping prices.
Do you need your purchase shipped to an APO address? We can do that too! Just select the shipping method for APO Military shipments during checkout
Availability
All of our items are available to ship from the warehouse to the best of our knowledge. We update our inventory availabilities three times a day. However, on rare occasions, due to the popularity of an item, the warehouse may run out of stock inbetween updates. Items are restocked regularly and are usually back in stock in a few days. If this should happen, we will gladly refund your money if you wish, or we can ship as soon as it is restocked. The choice is completely up to you. Like we said previously, this rarely happens but if it does we will treat you right.
Once an order is placed, it cannot be cancelled.
Customer Service
Customer service is very important to us. It is our goal to make your shopping experience a fun and satisfying experience. If you ever have a question or concern regarding an item on our website, or an order that you have placed, please don't hesitate to contact us by email at sales@collectiblehaven.com. Please note that email is the preferred and quickest method of communication and we respond quickly.
Payment Options
We accept Visa, Mastercard, Discover & American Express for credit card payments, and we also accept Paypal payments and money orders.
Returns
Please Note: We will replace damaged or defective merchandise only. We do not accept returns. Please look at the pictures well and read the descriptions before placing an order so that you know what you are buying. If you have any questions that are not answered on the product page, please email us at sales@collectiblehaven.com prior to ordering. All items are guaranteed to arrive free of damage or defects. If an item arrives damaged or defective, please email us immediately with product number and problem for replacement.
Claims are processed quickly and every attempt is made to resolve as quickly as possible. However, some take longer than others and stock quantities can effect the length of time that it takes to get a replacement out. Please allow up to six weeks for a claim to be resolved.
